Terms & Conditions

Guidelines for using our website and services

Introduction

Welcome to Moment Craft. These Terms and Conditions ("Terms") govern your use of the Moment Craft website located at momentcraft.sbs (the "Website") and all related services provided by Moment Craft ("we", "us", or "our").

By accessing our Website and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Website or services.

We reserve the right to modify these Terms at any time. We will alert you about any changes by updating the "Last Updated" date of these Terms. Any changes or modifications will be effective immediately upon posting the updated Terms on the Website. You are encouraged to periodically review these Terms to stay informed of updates.

Last Updated: May 15, 2024

Website Use and Access

License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. This license does not include:

  • Modifying or copying the materials on our Website
  • Using the materials for any commercial purpose or for any public display
  • Attempting to decompile or reverse engineer any software contained on the Website
  • Removing any copyright or other proprietary notations from the materials
  • Transferring the materials to another person or "mirroring" the materials on any other server

Restrictions

You are specifically restricted from:

  • Publishing any Website material in any other media without our permission
  • Selling, sublicensing, or commercializing any Website material
  • Using this Website in a way that is damaging or impacts user access
  • Using this Website contrary to applicable laws and regulations
  • Engaging in any data mining, data harvesting, or similar activities on the Website
  • Using the Website to engage in any advertising or marketing without our permission

Account Responsibilities

If you create an account on our Website, you are responsible for:

  • Maintaining the confidentiality of your account information and password
  • Restricting access to your computer or device
  • Assuming responsibility for all activities that occur under your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Services and Bookings

Service Descriptions

We endeavor to describe our services as accurately as possible. However, we do not warrant that service descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. The final nature of services provided will be as agreed upon during consultation and booking.

Booking and Appointments

When booking our services:

  • All bookings are subject to availability and confirmation
  • Deposits may be required to secure your appointment
  • You must provide accurate and complete information when booking
  • For bridal bookings, a trial session is strongly recommended and is scheduled separately

Consultations and Trials

For certain services, especially bridal makeup:

  • Consultations and trials are charged separately from the main service
  • Trials are an opportunity to discuss and refine the desired look
  • Changes to the agreed look on the day of service may incur additional charges

Cancellations and Rescheduling

Our cancellation policy is as follows:

  • For standard appointments, 48 hours' notice is required for cancellation
  • For bridal and special event bookings, 14 days' notice is required
  • Late cancellations may forfeit deposits or incur cancellation fees
  • Rescheduling is subject to availability and our rescheduling policy

For our complete cancellation policy, please refer to our Refund Policy.

Payment Terms

When purchasing services from Moment Craft:

  • Prices are as quoted on the Website or as agreed during consultation
  • Prices are in British Pounds (GBP) and include VAT where applicable
  • Deposits are non-refundable except in specific circumstances as outlined in our Refund Policy
  • Full payment for services is due on the day of service unless otherwise agreed
  • For wedding services, full payment is required no later than 7 days before the event
  • Payment methods accepted include credit/debit cards, bank transfers, and cash

We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.

Intellectual Property

Website Content

The Website and its original content, features, and functionality are owned by Moment Craft and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Trademarks

Moment Craft, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Moment Craft or its affiliates or licensors. You must not use such marks without our prior written permission.

Photography and Portfolio

With your consent, we may take photos before, during, or after your service for our portfolio, social media, or promotional materials. You can decline to be photographed at any time. If you consent to photography:

  • You grant us a non-exclusive license to use these images for promotional purposes
  • We will use the images professionally and respectfully
  • You can request removal of specific images at any time by contacting us

User Content and Conduct

User Contributions

Our Website may contain features that allow users to post, submit, or contribute content, including reviews, testimonials, or comments. All User Contributions must comply with the Content Standards set out in these Terms.

Content Standards

User Contributions must not:

  • Contain any material that is defamatory, obscene, offensive, hateful, or inflammatory
  • Promote sexually explicit material, violence, or discrimination
  • Infringe any copyright, database right, trademark, or other intellectual property right
  • Be likely to deceive any person or impersonate any person or entity
  • Promote any illegal activity or advocate, promote, or assist any unlawful act
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence

Monitoring and Enforcement

We have the right to:

  • Remove or refuse to post any User Contributions for any reason
  • Take any action with respect to User Contributions that we deem necessary
  • Disclose your identity to any third party who claims that material posted by you violates their rights
  • Terminate or suspend your access to all or part of the Website for any violation of these Terms

Limitation of Liability

To the maximum extent permitted by law:

  • Moment Craft will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or our services
  • Our liability for any claim arising from the provision of our services shall be limited to the amount paid by you for the specific service that gave rise to the claim
  • We do not guarantee that our Website will be secure or free from bugs or viruses
  • We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment or data due to your use of our Website

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Health and Safety

For your safety and the quality of our services:

  • You must disclose any allergies, skin conditions, or sensitivities before your appointment
  • We reserve the right to refuse service if we believe a treatment may cause an adverse reaction
  • We use professional-grade cosmetics, but cannot guarantee that reactions will not occur
  • By booking our services, you acknowledge that application of cosmetics carries inherent risks

If you experience any adverse reaction to products used, please contact us immediately.

Indemnification

You agree to defend, indemnify, and hold harmless Moment Craft, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of the United Kingdom.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Waiver

No waiver by Moment Craft of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Moment Craft to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms, our Privacy Policy, and our Refund Policy constitute the sole and entire agreement between you and Moment Craft regarding the Website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

Contact Information

If you have any questions about these Terms, please contact us at:

Moment Craft
95 Wilkinson Manors
New Soniachester, KA7 1TH
United Kingdom

Email: [email protected]
Phone: +442135077253